Have a question? Please check our FAQ’s, the answer might be here!
Can I receive samples of your fabrics?
Yes, just send us an email and we will send them out to you as soon as possible.
When can I expect to receive my order?
All hand-painted items have a three month waiting period. Once the product is completed, you will receive an emailed photo and the item will be shipped shortly thereafter. Please note – this means that your item will be finished within three months but will not necessarily be shipped within that time frame. We ship once we receive your approval after the emailed photograph of the finished product is sent. If there is a delay in response, that will postpone shipment and receipt time.
Do you accept rush orders?
Yes, rush service charges start at $75. Please email us to make sure we can accommodate your order before filling out an order form.
How much is shipping?
Aisle runners: $25
All other products: $10
Products with ribbon border: Add $5
Do you ship to foreign countries?
Yes, we do. Please email us for a custom shipping quote. Please note, Customized Wedding Creations does NOT pay customs duties. You will be responsible for this upon receipt of the item. We do not know what customs will charge as charges vary based on the cost of the item and the location to which it is being shipped. Also note, you must allow for longer shipping periods for all foreign shipments. A good rule of thumb is to allow at least one month from the time it is shipped until the time you receive it.
Do you offer refunds if I am not satisfied with my purchase?
Due to the fact that our items are custom-made, we do not accept returns on any items unless a grave error has been made on our behalf. Please keep in mind that our products are hand-painted and may not appear exactly as shown in the proof. Though we will try our best, often times finished products do vary slightly from the proofs. If a mistake has been made (wrong names painted, wrong color, dark, stray marks, etc.), please contact us. You will be required to return the item to us before any money is refunded.
All runners are ordered specifically for each client, so if a fabric change is requested prior to work being completed, we will have to charge for a new runner. Additionally, orders cancelled after the 48 hour cancellation period will not receive a refund in full as the materials will already have been purchased for the order. This means that if an order is cancelled after 48 hours, only partial refunds are available for non-material items. For example, if you order a customized aisle runner, after 48 hours you would only be able to receive a refund on the customization, not the aisle runner.
Please bear in mind when choosing any of your colors (fabric, paint, parasol, ribbon, glitter, etc.) that all monitors show colors differently. If you are looking for an exact color match, you MUST send us a physical swatch for comparison. Otherwise, we will not refund money due to inaccurate color choice.
How can I secure my aisle runner?
If you are using your fabric aisle runner indoors, you can use double-sided tape or masking tape to secure it to the floor. If on carpeting, you can also use floral pins (longer length) to secure it to the carpet. If outside, you can use lawn stakes as well as heavy objects to secure it. This is especially true due to wind. Non-slip aisle runners only have to have heavy objects placed on them if used outside. We cannot be responsible for any hazards you may encounter using an aisle runner.
Can I see a sample design with my information before I order?
Unfortunately, no. We only create logos once we receive payment in full. Logos are generally designed on weekends, or within seven days of your purchase.
I already have a logo designed. Can you use it?
We certainly can. Please email it to us prior to checkout so we can inform you of the appropriate pricing.
How can I be sure to get the paint colors I want?
We can paint in any color you would like. If your color is not a specific shade of a color, then just tell us the color you are looking for. If you want an exact color match, please send us a fabric swatch to ensure a match. Online images are not recommended or guaranteed as colors vary from screen to screen.